Program Governance

DBP Program Governance

01 May 2026 - 31 Oct 2026
Executive View

Engagement Summary

Engagement Summary

Total Process Identified
21
business processes
Process Studied
18 / 21
86% Studied
Total Forms
113
Sum of configured field
AI Use-Cases
29
Sum of configured field

Process Re-Design Outcomes

New Processes
4
Matching activities
Modified Processes
10
Matching activities
Eliminated Processes
2
Matching activities
Planned Value
108 Cr
Sum of configured field
Application Matrix

Program Workflow Summary

LOB Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Presales 4 processes 4 3 7 5 1 0 2 6 15 24 6 5 16 18 8 5
Presales · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry Tracking customer_enquiry Deloitte ACTIVE 1 Yes 3 2 No No Yes 2 8 10 2 1 6.5 6 3 2
Enquiry Tracking · Activities 2 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry Tracking baseline and To-Be capture HIGH IN_PROGRESS Deloitte — Yes 3 2 No No Yes 2 8 10 2 1 6.5 6 3 2 Open
Dealer validation for enquiry capture Child task MEDIUM SUBMITTED Deloitte — — — — — — — — — — — — — — — — Open
Link / Relink Enquiry customer_enquiry Deloitte ACTIVE 1 Yes 2 1 No No Yes 1 4 6 1 1 3 4 2 1
Link / Relink Enquiry · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Link / Relink enquiry process study MEDIUM IN_PROGRESS Deloitte — Yes 2 1 No No Yes 1 4 6 1 1 3 4 2 1 Open
Enquiry Followup customer_enquiry Deloitte ACTIVE 1 Yes 2 2 Yes No No 2 3 8 2 2 4 5 2 1
Enquiry Followup · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry follow-up redesign HIGH APPROVED Deloitte — Yes 2 2 Yes No No 2 3 8 2 2 4 5 2 1 Open
Test Drive Booking test_drive Deloitte ACTIVE 1 No 0 0 No No No 1 0 0 1 1 2.5 3 1 1
Test Drive Booking · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Test drive scheduling automation MEDIUM NOT_STARTED Deloitte — No 0 0 No No No 1 0 0 1 1 2.5 3 1 1 Open
Sales 4 processes 4 4 12 8 1 1 2 7 22 30 10 6 28.5 25 12 8
Sales · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Order Booking order_to_delivery Deloitte ACTIVE 1 Yes 4 3 No No Yes 3 9 12 3 2 11 9 4 3
Order Booking · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Order booking disposition review HIGH IN_PROGRESS Deloitte — Yes 4 3 No No Yes 3 9 12 3 2 11 9 4 3 Open
Sales Invoice order_to_delivery Deloitte ACTIVE 1 Yes 3 2 No Yes No 1 6 7 4 1 8 7 5 2
Sales Invoice · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Sales invoice simplification HIGH SUBMITTED Deloitte — Yes 3 2 No Yes No 1 6 7 4 1 8 7 5 2 Open
Delivery Note order_to_delivery Deloitte ACTIVE 1 Yes 3 1 No No Yes 1 5 6 2 1 6 5 2 2
Delivery Note · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Delivery note future-state mapping MEDIUM APPROVED Deloitte — Yes 3 1 No No Yes 1 5 6 2 1 6 5 2 2 Open
Loyalty Enrollment loyalty Deloitte ACTIVE 1 Yes 2 2 Yes No No 2 2 5 1 2 3.5 4 1 1
Loyalty Enrollment · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Loyalty enrollment gap closure MEDIUM IN_PROGRESS Deloitte — Yes 2 2 Yes No No 2 2 5 1 2 3.5 4 1 1 Open
Service 4 processes 4 4 15 9 1 0 3 8 28 38 8 6 35.5 31 12 8
Service · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Service Appointment service_booking Infosys ACTIVE 1 Yes 4 2 No No Yes 2 7 9 2 2 7 6 3 2
Service Appointment · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Service appointment re-engineering MEDIUM APPROVED Infosys — Yes 4 2 No No Yes 2 7 9 2 2 7 6 3 2 Open
Job Card Opening job_card Infosys ACTIVE 1 Yes 5 3 Yes No No 3 10 14 3 2 14 11 4 3
Job Card Opening · Activities 2 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Job card opening pilot workflow CRITICAL IN_PROGRESS Infosys — Yes 5 3 Yes No No 3 10 14 3 2 14 11 4 3 Open
Fast-track job card sub-flow Child task HIGH IN_PROGRESS Infosys — — — — — — — — — — — — — — — — Open
Job Card Closing job_card Infosys ACTIVE 1 Yes 3 2 No No Yes 2 6 9 2 1 9.5 8 3 2
Job Card Closing · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Job card closing and billing prototype CRITICAL SUBMITTED Infosys — Yes 3 2 No No Yes 2 6 9 2 1 9.5 8 3 2 Open
Warranty Claim Generation warranty Infosys ACTIVE 1 Yes 3 2 No No Yes 1 5 6 1 1 5 6 2 1
Warranty Claim Generation · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Warranty claim rules extraction HIGH IN_PROGRESS Infosys — Yes 3 2 No No Yes 1 5 6 1 1 5 6 2 1 Open
Parts 3 processes 3 2 4 3 0 1 0 2 8 9 3 2 9.5 14 6 5
Parts · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Purchase Order parts_procurement Infosys ACTIVE 1 Yes 2 1 No No No 1 4 5 1 1 4 5 2 2
Purchase Order · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Parts purchase order study MEDIUM APPROVED Infosys — Yes 2 1 No No No 1 4 5 1 1 4 5 2 2 Open
Material Receipt Note parts_procurement Infosys ACTIVE 1 Yes 2 2 No Yes No 1 4 4 2 1 3.5 5 3 2
Material Receipt Note · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
MRN automation assessment MEDIUM IN_PROGRESS Infosys — Yes 2 2 No Yes No 1 4 4 2 1 3.5 5 3 2 Open
Workshop Issue parts_issue Infosys ACTIVE 1 No 0 0 No No No 0 0 0 0 0 2 4 1 1
Workshop Issue · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Workshop issue redesign HIGH NOT_STARTED Infosys — No 0 0 No No No 0 0 0 0 0 2 4 1 1 Open
Accessory 2 processes 2 2 4 2 1 0 0 3 5 9 2 2 6 10 3 5
Accessory · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Accessory Catalogue accessory_sales Deloitte ACTIVE 1 Yes 2 1 No No No 1 2 4 1 1 2.5 7 2 4
Accessory Catalogue · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Accessory catalogue master setup LOW APPROVED Deloitte — Yes 2 1 No No No 1 2 4 1 1 2.5 7 2 4 Open
Pre-Booked Fitment accessory_sales Deloitte ACTIVE 1 Yes 2 1 Yes No No 2 3 5 1 1 3.5 3 1 1
Pre-Booked Fitment · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Pre-booked fitment process design MEDIUM IN_PROGRESS Deloitte — Yes 2 1 Yes No No 2 3 5 1 1 3.5 3 1 1 Open
MDS 0 processes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
MDS · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
No processes created for this LOB yet.
True Value 2 processes 2 2 5 4 0 0 2 2 9 11 2 2 7.5 9 4 2
True Value · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Old Car Seller Enquiry true_value_enquiry Deloitte ACTIVE 1 Yes 2 2 No No Yes 1 4 5 1 1 3 4 2 1
Old Car Seller Enquiry · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
True Value seller enquiry mapping MEDIUM IN_PROGRESS Deloitte — Yes 2 2 No No Yes 1 4 5 1 1 3 4 2 1 Open
Inspection Sheet true_value_inspection Deloitte ACTIVE 1 Yes 3 2 No No Yes 1 5 6 1 1 4.5 5 2 1
Inspection Sheet · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
True Value inspection sheet redesign HIGH SUBMITTED Deloitte — Yes 3 2 No No Yes 1 5 6 1 1 4.5 5 2 1 Open
Dealer Onboarding 1 processes 1 1 2 1 0 0 1 1 3 5 1 1 5 6 2 5
Dealer Onboarding · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Master Data Setup dealer_onboarding MSIL Digital Enterprise ACTIVE 1 Yes 2 1 No No Yes 1 3 5 1 1 5 6 2 5
Master Data Setup · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Dealer onboarding master data readiness HIGH IN_PROGRESS MSIL Digital Enterprise — Yes 2 1 No No Yes 1 3 5 1 1 5 6 2 5 Open
Finance 0 processes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Finance · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
No processes created for this LOB yet.
COMMON 1 processes 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
COMMON · Process Workflows Stage captions are grouped once, process values can be numeric, Yes/No, or text.
Process Workflow Common Key Vendor Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
PRE-REQUISITE pre-req Deloitte ACTIVE 1 — 0 0 — — — 0 0 0 0 0 0 0 0 0
PRE-REQUISITE · Activities 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
SPOC Identification HIGH NOT_STARTED MSIL Digital Enterprise — — — — — — — — — — — — — — — — Open
Common Process Rollup

Process Re-Design Outcomes

Customer Journey

Customer Enquiry

customer_enquiry · Cross LOB
3Processes
1New
2Modified
0Eliminated
15.00Forms
13.50Cr Value
Customer Journey

Order to Delivery

order_to_delivery · Executive
3Processes
0New
2Modified
1Eliminated
21.00Forms
25.00Cr Value
After Sales

Job Card

job_card · Service
2Processes
1New
1Modified
0Eliminated
19.00Forms
23.50Cr Value
Supply Chain

Parts Procurement

parts_procurement · Parts
2Processes
0New
0Modified
1Eliminated
10.00Forms
7.50Cr Value
SALES

ACC SALES

accessory_sales · CrossLOB
2Processes
1New
0Modified
0Eliminated
10.00Forms
6.00Cr Value
Vendor Application View

Deloitte Workflow Board

13 processes 14 tickets
SCOPE_1

Assigned LOB Process Workflows

LOB Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Presales 4 workflows 4 3 7 5 1 0 2 6 15 24 6 5 16 18 8 5
Presales · Deloitte Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry Tracking customer_enquiry ACTIVE 1 Yes 3 2 No No Yes 2 8 10 2 1 6.5 6 3 2
Enquiry Tracking · Activity Tickets 2 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry Tracking baseline and To-Be capture HIGH IN_PROGRESS Deloitte — Yes 3 2 No No Yes 2 8 10 2 1 6.5 6 3 2 Open
Dealer validation for enquiry capture Child task MEDIUM SUBMITTED Deloitte — — — — — — — — — — — — — — — — Open
Link / Relink Enquiry customer_enquiry ACTIVE 1 Yes 2 1 No No Yes 1 4 6 1 1 3 4 2 1
Link / Relink Enquiry · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Link / Relink enquiry process study MEDIUM IN_PROGRESS Deloitte — Yes 2 1 No No Yes 1 4 6 1 1 3 4 2 1 Open
Enquiry Followup customer_enquiry ACTIVE 1 Yes 2 2 Yes No No 2 3 8 2 2 4 5 2 1
Enquiry Followup · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Enquiry follow-up redesign HIGH APPROVED Deloitte — Yes 2 2 Yes No No 2 3 8 2 2 4 5 2 1 Open
Test Drive Booking test_drive ACTIVE 1 No 0 0 No No No 1 0 0 1 1 2.5 3 1 1
Test Drive Booking · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Test drive scheduling automation MEDIUM NOT_STARTED Deloitte — No 0 0 No No No 1 0 0 1 1 2.5 3 1 1 Open
Sales 4 workflows 4 4 12 8 1 1 2 7 22 30 10 6 28.5 25 12 8
Sales · Deloitte Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Order Booking order_to_delivery ACTIVE 1 Yes 4 3 No No Yes 3 9 12 3 2 11 9 4 3
Order Booking · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Order booking disposition review HIGH IN_PROGRESS Deloitte — Yes 4 3 No No Yes 3 9 12 3 2 11 9 4 3 Open
Sales Invoice order_to_delivery ACTIVE 1 Yes 3 2 No Yes No 1 6 7 4 1 8 7 5 2
Sales Invoice · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Sales invoice simplification HIGH SUBMITTED Deloitte — Yes 3 2 No Yes No 1 6 7 4 1 8 7 5 2 Open
Delivery Note order_to_delivery ACTIVE 1 Yes 3 1 No No Yes 1 5 6 2 1 6 5 2 2
Delivery Note · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Delivery note future-state mapping MEDIUM APPROVED Deloitte — Yes 3 1 No No Yes 1 5 6 2 1 6 5 2 2 Open
Loyalty Enrollment loyalty ACTIVE 1 Yes 2 2 Yes No No 2 2 5 1 2 3.5 4 1 1
Loyalty Enrollment · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Loyalty enrollment gap closure MEDIUM IN_PROGRESS Deloitte — Yes 2 2 Yes No No 2 2 5 1 2 3.5 4 1 1 Open
Accessory 2 workflows 2 2 4 2 1 0 0 3 5 9 2 2 6 10 3 5
Accessory · Deloitte Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Accessory Catalogue accessory_sales ACTIVE 1 Yes 2 1 No No No 1 2 4 1 1 2.5 7 2 4
Accessory Catalogue · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Accessory catalogue master setup LOW APPROVED Deloitte — Yes 2 1 No No No 1 2 4 1 1 2.5 7 2 4 Open
Pre-Booked Fitment accessory_sales ACTIVE 1 Yes 2 1 Yes No No 2 3 5 1 1 3.5 3 1 1
Pre-Booked Fitment · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Pre-booked fitment process design MEDIUM IN_PROGRESS Deloitte — Yes 2 1 Yes No No 2 3 5 1 1 3.5 3 1 1 Open
True Value 2 workflows 2 2 5 4 0 0 2 2 9 11 2 2 7.5 9 4 2
True Value · Deloitte Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Old Car Seller Enquiry true_value_enquiry ACTIVE 1 Yes 2 2 No No Yes 1 4 5 1 1 3 4 2 1
Old Car Seller Enquiry · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
True Value seller enquiry mapping MEDIUM IN_PROGRESS Deloitte — Yes 2 2 No No Yes 1 4 5 1 1 3 4 2 1 Open
Inspection Sheet true_value_inspection ACTIVE 1 Yes 3 2 No No Yes 1 5 6 1 1 4.5 5 2 1
Inspection Sheet · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
True Value inspection sheet redesign HIGH SUBMITTED Deloitte — Yes 3 2 No No Yes 1 5 6 1 1 4.5 5 2 1 Open
COMMON 1 workflows 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
COMMON · Deloitte Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
PRE-REQUISITE pre-req ACTIVE 1 — 0 0 — — — 0 0 0 0 0 0 0 0 0
PRE-REQUISITE · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
SPOC Identification HIGH NOT_STARTED MSIL Digital Enterprise — — — — — — — — — — — — — — — — Open
Vendor Application View

Infosys Workflow Board

7 processes 8 tickets
SCOPE_2

Assigned LOB Process Workflows

LOB Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Service 4 workflows 4 4 15 9 1 0 3 8 28 38 8 6 35.5 31 12 8
Service · Infosys Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Service Appointment service_booking ACTIVE 1 Yes 4 2 No No Yes 2 7 9 2 2 7 6 3 2
Service Appointment · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Service appointment re-engineering MEDIUM APPROVED Infosys — Yes 4 2 No No Yes 2 7 9 2 2 7 6 3 2 Open
Job Card Opening job_card ACTIVE 1 Yes 5 3 Yes No No 3 10 14 3 2 14 11 4 3
Job Card Opening · Activity Tickets 2 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Job card opening pilot workflow CRITICAL IN_PROGRESS Infosys — Yes 5 3 Yes No No 3 10 14 3 2 14 11 4 3 Open
Fast-track job card sub-flow Child task HIGH IN_PROGRESS Infosys — — — — — — — — — — — — — — — — Open
Job Card Closing job_card ACTIVE 1 Yes 3 2 No No Yes 2 6 9 2 1 9.5 8 3 2
Job Card Closing · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Job card closing and billing prototype CRITICAL SUBMITTED Infosys — Yes 3 2 No No Yes 2 6 9 2 1 9.5 8 3 2 Open
Warranty Claim Generation warranty ACTIVE 1 Yes 3 2 No No Yes 1 5 6 1 1 5 6 2 1
Warranty Claim Generation · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Warranty claim rules extraction HIGH IN_PROGRESS Infosys — Yes 3 2 No No Yes 1 5 6 1 1 5 6 2 1 Open
Parts 3 workflows 3 2 4 3 0 1 0 2 8 9 3 2 9.5 14 6 5
Parts · Infosys Process Detail Workflow columns stay grouped by stage caption.
Process Workflow Common Key Status Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Purchase Order parts_procurement ACTIVE 1 Yes 2 1 No No No 1 4 5 1 1 4 5 2 2
Purchase Order · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Parts purchase order study MEDIUM APPROVED Infosys — Yes 2 1 No No No 1 4 5 1 1 4 5 2 2 Open
Material Receipt Note parts_procurement ACTIVE 1 Yes 2 2 No Yes No 1 4 4 2 1 3.5 5 3 2
Material Receipt Note · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
MRN automation assessment MEDIUM IN_PROGRESS Infosys — Yes 2 2 No Yes No 1 4 4 2 1 3.5 5 3 2 Open
Workshop Issue parts_issue ACTIVE 1 No 0 0 No No No 0 0 0 0 0 2 4 1 1
Workshop Issue · Activity Tickets 1 tickets
Activity / Task Priority Status Owner Identification Study Re-Design Automation Value Form & Master Setup
Total Process Identified Process Studied As-Is Understanding Gap Identification New Process Introduced Process Eliminated Process Modified AI Use-Cases Identified Manual Activities Eliminated Steps Reduced Reports Automated Customer Touch Digitised Planned Value (Cr) Total Forms Total Reports Master Setup
Workshop issue redesign HIGH NOT_STARTED Infosys — No 0 0 No No No 0 0 0 0 0 2 4 1 1 Open
Configuration

ERP Config Center

Governance Setup Notes

Separate master pages

Each master is isolated into its own dense ERP-style page so the configuration surface stays clean and closer to implementation reality.

Typed process metrics

Field master controls the datatype, default value, validation rule, and whether the metric appears in cockpit/vendor matrices.

Workflow design studio

Process flow no longer stops at a workflow name. Steps, transitions, rules, and gating conditions are visible in one place.

Master Page

Project Master

Create / Register Project

Registered Projects

CodeNameGovernanceSponsorProgram ManagerTimeline
DBP-GOV DBP Program Governance PROGRAM Digital Transformation Office Sandeep Sharma 01 May 2026 - 31 Oct 2026
dbp-gov DBP 01 PROGRAM DE Neha Sharma 16 Jun 2026 - 16 Dec 2026
Master Page

Vendor Master

Vendor Onboarding

Onboarded Vendor Registry

VendorTypeContactEmailLocationStatusSLA
MSIL Digital EnterpriseMSIL INTERNAL PMO Office pmo@msil.com Gurugram ACTIVE 2 days
DeloitteDELOITTE SCOPE_1 Ankit Mehra ankit.mehra@deloitte.com Gurugram ACTIVE 3 days
InfosysINFOSYS SCOPE_2 Ritu Nair ritu.nair@infosys.com Bengaluru ACTIVE 4 days
Master Page

LOB Master

LOB Definition

LOB Registry

LOBScopeOwnerDomainDescription
PresalesPRESALES PROJECT Head Presales Retail Journey Lead to enquiry readiness workflow coverage
SalesSALES PROJECT Head Sales Retail Journey Order to delivery governance and redesign
ServiceSERVICE PROJECT Head Service After Sales Workshop and service appointment lifecycle
PartsPARTS PROJECT Head Parts After Sales Parts procurement and issue management
AccessoryACCESSORY PROJECT Accessory Lead Retail Journey Accessory catalogue and fitment workflows
MDSMDS PROJECT MDS Lead Enablement Digital store readiness and onboarding
True ValueTRUEVALUE PROJECT True Value Head Used Cars Seller and inspection process coverage
Dealer OnboardingDEALER-ONBOARD PROJECT Network Ops Enablement Dealer master setup and activation process
FinanceFINANCE GLOBAL Finance Controller Shared Services Global finance controls and reports
COMMONcommon GLOBAL MSIL COMMON Test
Master Page

Field and Metric Master

Metric Field Definition

Field Catalog

FieldStageTypeDefaultRequiredMatrixValidation
Process Studiedprocess_studied Study BOOLEAN false Yes Yes Must be Yes before redesign starts
As-Is Understandingas_is_understanding Study INTEGER 0 Yes Yes >= 0
Gap Identificationgap_identification Study INTEGER 0 Yes Yes >= 0
New Process Introducednew_process_introduced Re-Design BOOLEAN false No Yes Optional for redesign stage
Process Eliminatedprocess_eliminated Re-Design BOOLEAN false No Yes Optional for redesign stage
Process Modifiedprocess_modified Re-Design BOOLEAN false No Yes Optional for redesign stage
Disposition Statusdisposition Re-Design DROPDOWN Retain Yes No Must be one of configured options
AI Use-Cases Identifiedai_use_cases Automation INTEGER 0 No Yes >= 0
Manual Activities Eliminatedmanual_activities_eliminated Automation INTEGER 0 No Yes >= 0
Steps Reducedsteps_reduced Automation INTEGER 0 No Yes >= 0
Reports Automatedreports_automated Automation INTEGER 0 No Yes >= 0
Customer Touch Digitisedcustomer_touch_digitised Automation INTEGER 0 No Yes >= 0
Planned Value (Cr)planned_value_cr Value DECIMAL 0 No Yes >= 0
Total Formstotal_forms Form & Master Setup INTEGER 0 Yes Yes >= 0
Total Reportstotal_reports Form & Master Setup INTEGER 0 No Yes >= 0
Master Setupmaster_setup Form & Master Setup INTEGER 0 No Yes >= 0
Master Page

Process Master

Workflow Definition

Configured Workflow Catalog

WorkflowLOBVendorTypeComplexityCommon KeyEntry / Exit
Enquiry TrackingPRE-ENQ-01 Presales Deloitte ASSESSMENT MEDIUM customer_enquiry Dealer enquiry source available -> Baseline and gap summary approved
Link / Relink EnquiryPRE-ENQ-02 Presales Deloitte REDESIGN MEDIUM customer_enquiry Existing enquiry data validated -> Rule matrix signed off
Enquiry FollowupPRE-ENQ-03 Presales Deloitte AUTOMATION HIGH customer_enquiry Lead ageing logic available -> Automated follow-up rule accepted
Test Drive BookingPRE-TD-01 Presales Deloitte AUTOMATION MEDIUM test_drive Dealer calendar mapped -> Booking SLA approved
Order BookingSAL-ORD-01 Sales Deloitte REDESIGN HIGH order_to_delivery Sales form variants captured -> To-be booking controls approved
Sales InvoiceSAL-ORD-02 Sales Deloitte COMPLIANCE HIGH order_to_delivery Invoice policy validated -> Invoice exceptions mapped
Delivery NoteSAL-ORD-03 Sales Deloitte REDESIGN MEDIUM order_to_delivery Dispatch checklist defined -> Delivery signoff path approved
Loyalty EnrollmentSAL-LOY-01 Sales Deloitte AUTOMATION MEDIUM loyalty Scheme rules available -> Digital journey validated
Service AppointmentSER-APT-01 Service Infosys AUTOMATION MEDIUM service_booking Workshop capacity logic mapped -> Slot engine approved
Job Card OpeningSER-JC-01 Service Infosys REDESIGN CRITICAL job_card Advisor checklist ready -> Pilot workflow validated
Job Card ClosingSER-JC-02 Service Infosys COMPLIANCE CRITICAL job_card Open job card set reviewed -> Closure checklist signed off
Warranty Claim GenerationSER-WAR-01 Service Infosys COMPLIANCE HIGH warranty Warranty rules extracted -> Claim approval matrix frozen
Purchase OrderPAR-PO-01 Parts Infosys ASSESSMENT MEDIUM parts_procurement Vendor PO variants compiled -> Approval gaps documented
Material Receipt NotePAR-MRN-01 Parts Infosys AUTOMATION MEDIUM parts_procurement GRN touchpoints identified -> Automation checkpoints signed off
Workshop IssuePAR-ISS-01 Parts Infosys REDESIGN MEDIUM parts_issue Bin issue scenarios defined -> Issue controls approved
Accessory CatalogueACC-CAT-01 Accessory Deloitte ASSESSMENT LOW accessory_sales Catalogue variants collated -> Master clean-up actions closed
Pre-Booked FitmentACC-FIT-01 Accessory Deloitte AUTOMATION MEDIUM accessory_sales Fitment demand pattern available -> Automated scheduling accepted
Old Car Seller EnquiryTV-SEL-01 True Value Deloitte ASSESSMENT MEDIUM true_value_enquiry Seller source data available -> Channel intake options validated
Inspection SheetTV-INS-01 True Value Deloitte REDESIGN HIGH true_value_inspection Inspection checklist aligned -> Digital inspection path approved
Master Data SetupDOB-MST-01 Dealer Onboarding MSIL Digital Enterprise COMPLIANCE HIGH dealer_onboarding Dealer profile checklist available -> Master setup signoff completed
PRE-REQUISITEpre-01 COMMON Deloitte ASSESSMENT MEDIUM pre-req null -> null
Master Page

KPI Definition Master

KPI Builder

KPI Registry

GroupKPITypeCalculationSourceTargetThresholds
Engagement Summarygauge Total Process Identified NUMBER COUNT_PROCESSES 150 G:140 / A:120
Engagement Summarygauge Process Studied VERSUS BOOLEAN_RATIO Process Studied 90% G:85% / A:70%
Engagement Summarygauge Total Forms NUMBER SUM_FIELD Total Forms 500 G:450 / A:350
Engagement Summarygauge AI Use-Cases NUMBER SUM_FIELD AI Use-Cases Identified 80 G:70 / A:55
Process Re-Design Outcomesgit-branch New Processes NUMBER BOOLEAN_COUNT New Process Introduced 20 G:18 / A:14
Process Re-Design Outcomesgit-branch Modified Processes NUMBER BOOLEAN_COUNT Process Modified 45 G:38 / A:28
Process Re-Design Outcomesgit-branch Eliminated Processes NUMBER BOOLEAN_COUNT Process Eliminated 12 G:10 / A:7
Process Re-Design Outcomesgit-branch Planned Value NUMBER SUM_FIELD Planned Value (Cr) 120 G:100 / A:75
Config Studio

Workflow Design Studio

Step Designer

Transition Rule Designer

PRE-ENQ-01 · ASSESSMENT

Enquiry Tracking

Presales Deloitte
1
Baseline Capture Identification Vendor Analyst

Lead sources listed and sample data available

Input: As-Is Understanding Output: Process Studied 2 days SLA
2
As-Is Study Study LOB SPOC

Baseline completed

Input: Process Studied Output: Gap Identification 3 days SLA
3
To-Be Recommendation Re-Design Governance Lead

Gap summary approved

Input: Gap Identification Output: Disposition Status 3 days SLA
From StepTo StepRuleTypeConditionSuccessFailure
Baseline Capture As-Is Study Study can start only after baselineMandatory DATA_CHECK total_forms >= 1 AND process_studied = true Move ticket to Study Return to vendor for baseline completion
As-Is Study To-Be Recommendation Redesign requires approved gapsMandatory APPROVAL gap_identification >= 1 AND disposition IS NOT NULL Create redesign recommendation task Keep ticket in Study
PRE-ENQ-02 · REDESIGN

Link / Relink Enquiry

Presales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
PRE-ENQ-03 · AUTOMATION

Enquiry Followup

Presales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
PRE-TD-01 · AUTOMATION

Test Drive Booking

Presales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SAL-ORD-01 · REDESIGN

Order Booking

Sales Deloitte
1
Current State Review Identification Vendor Consultant

All order variants captured

Input: As-Is Understanding Output: Process Studied 3 days SLA
2
Control Design Re-Design Sales SME

Current-state review accepted

Input: Disposition Status Output: Process Modified 4 days SLA
3
Automation Blueprint Automation Solution Architect

Control design complete

Input: AI Use-Cases Identified Output: Steps Reduced 5 days SLA
From StepTo StepRuleTypeConditionSuccessFailure
Current State Review Control Design Control design after current-state signoffMandatory APPROVAL process_studied = true AND as_is_understanding >= 2 Open control design step Escalate to Sales SPOC
Control Design Automation Blueprint Automation only for approved controlsMandatory DEPENDENCY process_modified = true OR new_process_introduced = true Send workflow to solution architect Mark for manual governance review
SAL-ORD-02 · COMPLIANCE

Sales Invoice

Sales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SAL-ORD-03 · REDESIGN

Delivery Note

Sales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SAL-LOY-01 · AUTOMATION

Loyalty Enrollment

Sales Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SER-APT-01 · AUTOMATION

Service Appointment

Service Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SER-JC-01 · REDESIGN

Job Card Opening

Service Infosys
1
Workshop Discovery Study Service Analyst

Advisor inputs scheduled

Input: As-Is Understanding Output: Gap Identification 2 days SLA
2
Future Flow Re-Design Process Lead

Discovery notes approved

Input: Gap Identification Output: Process Modified 3 days SLA
3
Pilot Readiness Automation Dealer Champion

Future flow finalized

Input: Total Forms Output: Master Setup 5 days SLA
From StepTo StepRuleTypeConditionSuccessFailure
Workshop Discovery Future Flow Future state after validated discoveryMandatory DATA_CHECK gap_identification >= 1 Allow future flow drafting Re-open discovery workshop
Future Flow Pilot Readiness Pilot after redesign freezeMandatory SLA total_forms >= 5 AND master_setup >= 1 Move to pilot readiness Hold until forms and master setup close
SER-JC-02 · COMPLIANCE

Job Card Closing

Service Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
SER-WAR-01 · COMPLIANCE

Warranty Claim Generation

Service Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
PAR-PO-01 · ASSESSMENT

Purchase Order

Parts Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
PAR-MRN-01 · AUTOMATION

Material Receipt Note

Parts Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
PAR-ISS-01 · REDESIGN

Workshop Issue

Parts Infosys
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
ACC-CAT-01 · ASSESSMENT

Accessory Catalogue

Accessory Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
ACC-FIT-01 · AUTOMATION

Pre-Booked Fitment

Accessory Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
TV-SEL-01 · ASSESSMENT

Old Car Seller Enquiry

True Value Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
TV-INS-01 · REDESIGN

Inspection Sheet

True Value Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
DOB-MST-01 · COMPLIANCE

Master Data Setup

Dealer Onboarding MSIL Digital Enterprise
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
pre-01 · ASSESSMENT

PRE-REQUISITE

COMMON Deloitte
No workflow steps configured for this process yet.
From StepTo StepRuleTypeConditionSuccessFailure
No transition rules configured yet.
Master Page

Common Process Rollup Master

Common Process Rollup Widget

Configured Rollup Widgets

Common KeyTitleCategoryOwner ViewProcessesFormsValue
customer_enquiry Customer Enquiry Customer Journey Cross LOB 3 15.00 13.50
order_to_delivery Order to Delivery Customer Journey Executive 3 21.00 25.00
job_card Job Card After Sales Service 2 19.00 23.50
parts_procurement Parts Procurement Supply Chain Parts 2 10.00 7.50
accessory_sales ACC SALES SALES CrossLOB 2 10.00 6.00
Vendor Execution

Activity Tickets

Tickets

Service appointment re-engineering MEDIUM Service · Service Appointment APPROVED Infosys Enquiry follow-up redesign HIGH Presales · Enquiry Followup APPROVED Deloitte Parts purchase order study MEDIUM Parts · Purchase Order APPROVED Infosys SPOC Identification HIGH COMMON · PRE-REQUISITE NOT_STARTED MSIL Digital Enterprise Order booking disposition review HIGH Sales · Order Booking IN_PROGRESS Deloitte Job card opening pilot workflow CRITICAL Service · Job Card Opening IN_PROGRESS Infosys Accessory catalogue master setup LOW Accessory · Accessory Catalogue APPROVED Deloitte Enquiry Tracking baseline and To-Be capture HIGH Presales · Enquiry Tracking IN_PROGRESS Deloitte Sales invoice simplification HIGH Sales · Sales Invoice SUBMITTED Deloitte Link / Relink enquiry process study MEDIUM Presales · Link / Relink Enquiry IN_PROGRESS Deloitte MRN automation assessment MEDIUM Parts · Material Receipt Note IN_PROGRESS Infosys Delivery note future-state mapping MEDIUM Sales · Delivery Note APPROVED Deloitte Job card closing and billing prototype CRITICAL Service · Job Card Closing SUBMITTED Infosys Dealer onboarding master data readiness HIGH Dealer Onboarding · Master Data Setup IN_PROGRESS MSIL Digital Enterprise True Value seller enquiry mapping MEDIUM True Value · Old Car Seller Enquiry IN_PROGRESS Deloitte Test drive scheduling automation MEDIUM Presales · Test Drive Booking NOT_STARTED Deloitte Warranty claim rules extraction HIGH Service · Warranty Claim Generation IN_PROGRESS Infosys Pre-booked fitment process design MEDIUM Accessory · Pre-Booked Fitment IN_PROGRESS Deloitte Workshop issue redesign HIGH Parts · Workshop Issue NOT_STARTED Infosys Loyalty enrollment gap closure MEDIUM Sales · Loyalty Enrollment IN_PROGRESS Deloitte True Value inspection sheet redesign HIGH True Value · Inspection Sheet SUBMITTED Deloitte Dealer validation for enquiry capture MEDIUM Presales · Enquiry Tracking SUBMITTED Deloitte Fast-track job card sub-flow HIGH Service · Job Card Opening IN_PROGRESS Infosys
Service · Service Appointment

Service appointment re-engineering

APPROVED
Yes
Yes
Yes
Yes